Faq
Our Location
- Calicut, Nadakavu , Malappuram Perinthalmanna Bypass Road ,Perinthalmanna Pattambi Road, Thrissur Selex Mall , Angamaly , Aluva , Edakkara
- info@cozmedicsworld.com
- (+91) 9605238000
1. Are all products sold on Cozmedics original?
Yes. Cozmedics sells only 100% original beauty and personal care products sourced directly from authorized national and international brands.
2. How can I choose the right product for my skin or hair?
You can connect with our professional beauty advisors for personalized consultation. They will guide you in selecting products based on your specific needs and concerns.
3. Do you offer a product trial before purchase?
Our try-out facility is available at all Cozmedics retail stores on selected products, where you can experience products before buying. This service may not be available for all online purchases.
4. Do you deliver across India and internationally?
Yes, we offer pan-India delivery and are working towards expanding our international shipping services to serve a global customer base.
5. How long does delivery take?
Delivery timelines typically range from 3–7 business days within India, depending on your location. International shipping timelines may vary.
6. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and other secure payment options available at checkout.
7. Can I cancel or modify my order?
Orders can be canceled or modified before dispatch. Once shipped, changes may not be possible. Please contact our support team immediately for assistance.
8. What is your return and refund policy?
We accept returns only for damaged, defective, or incorrect products. Requests must be raised within the specified return window. Refunds will be processed after verification.
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email to monitor your delivery status.
10. Do you offer discounts or loyalty programs?
Yes, Cozmedics regularly offers exclusive deals, seasonal promotions, and loyalty benefits. Stay updated by subscribing to our newsletter or following us on social media.
11. Is my personal information protected?
Absolutely. We follow strict data protection and privacy policies to ensure your information is secure at all times.
12. How can I contact Cozmedics customer support?
You can reach us via email (info@cozmedicsworld.com), phone, or website chat support for any queries or assistance.