Privacy Policy
1. Introduction
Welcome to Cozmedics ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cozmedics.com and use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, please discontinue use of our website.
This policy is governed by the provisions of the Information Technology Act, 2000, the Information Technology Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. Information We Collect
We collect the following categories of personal information from users of our website:
2.1 Personal Identification Information
- Full Name
- Email Address
- Phone Number
- Mailing Address
- Billing Address
2.2 Payment Information
When you make a purchase on our website (one-time or recurring), we collect payment details necessary to process your transaction. Payment information is processed through secure encrypted payment gateways and is not stored directly on our servers.
2.3 Device & Usage Information
We automatically collect certain information when you visit our website including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
2.4 Camera & Photo Gallery Access
Certain features may request access to your device camera or photo gallery for uploading images. We do not access or store media without your permission.
2.5 Contact Form Data
When you contact us through forms, we collect the information you submit such as your name, email, phone number, and message.
3. How We Use Your Information
- Create and manage user accounts
- Process and fulfil orders
- Send order confirmations and notifications
- Send promotional emails and newsletters
- Provide customer support
- Improve website services
- Analyse website traffic
- Run retargeting advertising campaigns
- Comply with legal obligations
4. Cookies and Tracking Technologies
4.1 Cookies
Cookies are small text files stored on your device to enhance browsing experience and analyse site usage.
4.2 Web Beacons
Web beacons help track email openings and website interactions.
4.3 Session Tracking
Session tracking helps us understand how visitors navigate our website.
4.4 Facebook Pixel
We use Facebook Pixel to measure advertising effectiveness and run targeted campaigns on Facebook and Instagram.
4.5 Managing Cookies
You may disable cookies through browser settings. Some features may not work properly if cookies are disabled.
5. Analytics and Third-Party Tracking
- Google Analytics
- X (formerly Twitter)
These services may collect information according to their own privacy policies.
6. Retargeting and Advertising
We use retargeting technologies to advertise our services to users who previously visited our website.
7. Social Media Integrations
Our website integrates with Google, Facebook, Instagram, and X (formerly Twitter). These platforms may collect information according to their privacy policies.
8. Children's Privacy
Our services are accessible to users of all ages. A child is defined as an individual below 18 years under the Digital Personal Data Protection Act, 2023.
8.1 Verifiable Parental Consent
We do not process a child’s personal data without parental or guardian consent.
8.2 Restrictions on Processing
- No behavioural tracking
- No targeted advertising
- Data used only for necessary services
8.3 Parental Rights
- Review child’s personal data
- Request correction or deletion
- Withdraw consent
8.4 Data Deletion
If child data is collected without consent, we will delete it immediately.
9. Email Communications and Newsletters
You may unsubscribe from marketing emails anytime through the unsubscribe link or by contacting us.
10. Online Payments
Payments are processed through secure third-party payment gateways compliant with PCI-DSS standards.
11. Data Sharing and Disclosure
- Trusted service providers
- Legal authorities when required
- Business transfers
- Protection of rights and safety
12. Data Security
We use industry-standard security measures including SSL encryption and secure servers.
13. Data Retention
We retain personal data only for as long as necessary for legal or operational purposes.
14. Your Rights
- Access personal data
- Request corrections
- Request deletion
- Opt-out of marketing
- Withdraw consent
15. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
16. Contact Us
Cozmedics
Room No. 31/130723-24, Dharani Tower,
Moosakutty Bus Stand Road, Perinthalmanna,
Malappuram – 679322, Kerala, India
Email: info@cozmedics.com
Phone: +91 8156886916
Website: www.cozmedics.com
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
18. Jurisdiction
Any disputes relating to this Privacy Policy shall fall under the jurisdiction of courts in Perinthalmanna, Malappuram District, Kerala, India.