1. Overview

At Cozmedics, your satisfaction is our priority. We stand behind the quality of every product we offer. This Return and Refund Policy outlines your rights and our procedures when you wish to return a product or request a refund for a purchase made on www.cozmedics.com.

By placing an order on our Website, you agree to the terms outlined in this policy. This policy is in addition to any rights you may have under applicable consumer protection laws in India, including the Consumer Protection Act, 2019.

2. At a Glance — Quick Reference Summary

Category	Return Window	Refund Method	Processing Time
Damaged / Defective Product	7 days from delivery	Original payment method	7–14 business days
Wrong Item Received	7 days from delivery	Replacement or full refund	7–14 business days
Non-Returnable Items	Not eligible	Not applicable	Not applicable

3. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be raised within 7 calendar days from the date of delivery.
• The product must be unused, unopened, and in its original condition.
• The product must be in its original packaging with all tags, labels, seals, and accessories intact.
• Proof of purchase (order confirmation email or invoice) must be provided.
• The product must not fall under the non-returnable categories listed in Section 5.

Important: Products that have been opened, used, partially consumed, or damaged after delivery will not be accepted for return unless the damage occurred during transit.

4. Valid Reasons for a Return or Refund

4.1 Damaged or Defective Product

If you receive a damaged or defective product, you are entitled to a full refund or replacement. Please contact us within 7 days with photographic evidence.

4.2 Wrong Item Delivered

If you receive the wrong item, we will arrange return pickup at no cost and either send the correct item or issue a full refund.

4.3 Incomplete Order

If an item from your order is missing, notify us within 48 hours. We will investigate and send the missing item or process a refund.

4.4 Product Not as Described

If the product received is materially different from its description, you may request a return. Minor variations in colour, fragrance, packaging, or design will not qualify as defects.

5. Non-Returnable and Non-Refundable Items

• Opened or used skincare or cosmetic products
• Products with broken seals or tampered packaging
• Perishable goods or products with limited shelf life
• Personalised or custom-made products
• Products purchased on sale or promotional discount (unless defective)
• Digital products, e-vouchers, or gift cards once delivered
• Items marked as non-returnable on the product page

Hygiene Notice: We cannot accept returns of opened personal care or cosmetic products for health and safety reasons.

6. How to Initiate a Return

• Step 1 — Contact Us: Email us at info@cozmedics.com or call +91 8156886916.
• Step 2 — Await Approval: Our team will review your request within 2–3 business days.
• Step 3 — Ship the Product: Once approved, we will provide return shipping instructions.
• Step 4 — Confirmation and Processing: After inspection, we will process your refund or replacement.

7. Return Shipping

• Damaged, defective, or wrong items – return pickup arranged by us.
• Change-of-mind returns – customer pays for return shipping.

Please keep your tracking number until the return is confirmed.

8. Refund Process

8.1 Refund Approval

Once the returned product is inspected, we will notify you whether your refund is approved.

8.2 Refund Method

Approved refunds will be credited to the original payment method.

8.3 Refund Timeline

Refunds are usually processed within 7–14 business days.

8.4 Partial Refunds

Partial refunds may apply if returned items show signs of use or missing accessories.

9. Order Cancellations

9.1 Cancellation Before Dispatch

You may cancel your order before dispatch by contacting us at info@cozmedics.com or calling +91 8156886916.

9.2 Cancellation After Dispatch

Orders cannot be cancelled after dispatch but may be returned after delivery.

9.3 Cancellation of Recurring Payments

For subscription cancellations, contact us at least 48 hours before the next billing date.

10. Exchanges

Exchanges are available for defective, damaged, or wrong items delivered. Exchanges are subject to stock availability.

11. Late or Missing Refunds

• Check your bank account again
• Contact your bank or card issuer
• If the issue continues, contact us at info@cozmedics.com

12. Dispute Resolution

If you are not satisfied with the outcome, contact us at info@cozmedics.com. Disputes shall be subject to the jurisdiction of courts in Malappuram, Kerala, India.

13. Changes to This Policy

We may update this Return and Refund Policy at any time. Updates will be posted on this page.

14. Contact Us

Cozmedics
Room No. 31/130723-24, Dharani Tower,
Moosakutty Bus Stand Road, Perinthalmanna,
Malappuram – 679322, Kerala, India

Email: info@cozmedics.com
Phone: +91 8156886916
Website: www.cozmedics.com