We process and dispatch all orders within 24–48 hours of confirmation. Estimated delivery time is 3–7 business days, depending on your location. Orders above Rs. 799 qualify for free shipping, a nominal shipping fee applies to orders below this amount. You will receive a tracking link via email/SMS once your order is shipped. Please ensure someone is available to receive the package at the delivery address. Delivery timelines may vary during sales, festive seasons, or due to unforeseen courier delays.

Returns/Replacements are accepted for unused products only in case of defects, damages during delivery, missing, or wrong products delivered. If eligible, please email your Order number and Order date to info@cozmedics.com (Subject: Return — Order number COZ____) within 7 days of delivery.